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FAQs

FAQs

DEBT SETTLEMENT/NEGOTIATION

Does debt negotiation work?
While each case is unique, Mesa Rock Financial and its assigns have used aggressive negotiation strategies to settle accounts well below our stated goal of 40%.
Can debt settlement improve my credit rating?
Mesa Rock Financial programs are designed to resolve and settle the client's debt with their creditors. Mesa Rock Financial is not a credit repair company and has no control over the credit reporting bureau.
Can debt settlement guarantee how much my settlement will be for?
Mesa Rock Financial prepares a program worksheet for the client to review and approve. However, Mesa Rock Financial cannot guarantee what the client's creditors will do now or in the future until a settlement agreement has been reached, acknowledged, conveyed and accepted by all parties.
Who qualifies for a Mesa Rock Financial settlement program?
Businesses, professional individuals, independent contractors and consumers experiencing a financial hardship qualify. One of our Analysts can determine whether or not your financial situation qualifies for a settlement program.

CLIENT RELATED QUESTIONS

Who will have access to my personal and financial information?
Only those associates affiliated with Mesa Rock Financial, having a specific purpose or function to the benefit and or advantage of the client, which requires access to Confidential Information of the client and or the client's creditors, will have such access.
Will your other client’s settlements affect my settlement with the same creditor?
Mesa Rock Financial subscribes to a very high business and professional code of conduct as well as a privacy policy on behalf of our clients. Prior settlement agreements for other clients with the same creditors are confidential and never made a part of an ongoing settlement negotiation.
Does Mesa Rock Financial control or direct my funds while they are accumulating?
The client's income and expenses for the necessities of life dictate the amount of funds the client has available to accumulate to settle with creditors. These settlement funds remain under the care, custody, and control of the client. Mesa Rock Financial will convey final settlement agreements to the client along with any payment conditions of a creditor, which shall be performed at the direction of the client.
Do you have to be delinquent to qualify for a Mesa Rock Financial program?
No. Most businesses and consumers experiencing a financial hardship from a variety of adversities know in advance that their cash or cash flow will be insufficient to satisfy their debts.
Should I stop paying my creditors while working with Mesa Rock Financial?
Mesa Rock Financial can provide the client with an assessment, analysis and forecast of what might be expected if the client chooses to enroll in a Mesa Rock program to resolve, and settle their debt. Mesa Rock Financial cannot advise a client to stop paying their creditors. However, Mesa Rock will advise that their program is set up to leverage the non-payment of monthly consumer debt laden with interest and other fees against the one time lump sum settlement of the debt through negotiation.
How can Mesa Rock Financial help you?
Mesa Rock Financial, with principals having over fourteen years experience working with secured and unsecured debt, will work with you and your creditors to resolve and settle your debts based on your financial capability and not on someone else's financial model. We can also redirect most of the creditor correspondence and communications to Mesa Rock Financial for timely and proper responses.

QUESTIONS ABOUT CREDITORS

What is unsecured vs. secured debt?
Unsecured Debt - for Mesa Rock Financial purposes shall be defined as any loan or other financial obligation of a client, which IS NOT secured by real or personal property and DOES NOT have a priority position with respect to other unsecured obligations of the client.

Secured Debt
- for Mesa Rock Financial purposes shall be defined as any loan, lien or financial obligation of the client, which IS secured by real or personal property and or DOES have a priority position with respect to other unsecured obligations of the client.

NOTE: Clients with debts having priority by statute or court order, such as taxes and judgments, may negotiate settlements with these and other creditors.
Can Mesa Rock Financial give me information about my creditor’s history of settlements?
Mesa Rock Financial may, from time to time, offer redacted examples of previous settlements while keeping the identity of the client confidential.
Does Mesa Rock Financial provide the creditor with a guarantee of my settlement payment?
Mesa Rock Financial can only convey to the creditor information demonstrating that a client has sufficient funds on account as provided by the client.
What if my creditors only offer settlement amounts above your estimated amounts?
That is possible and Mesa Rock Financial will convey all such offers or responses-to-offers received from the client's creditors to the client. However, Mesa Rock Financial has the client's forecast from their current financial condition by which to further negotiate on behalf of the client and use that information to demonstrate the limits of what the client has to work with. The only option the creditor will have is to incur more expenses through a court action, which could force the client into bankruptcy where the creditor may end up with far less if anything at all.
What happens if my creditors won’t or don’t settle with us after your fee is paid?
Mesa Rock Financial provides the same services to the client for the duration of the Mesa Rock program regardless of the payment option selected by the client. Creditors will eventually settle, some faster than others depending on their individual policies and strategies. Some offer lower settlements for earlier payoffs fearing that the client may file bankruptcy. Other creditors hold out longer hoping for a larger settlement. Most tend to fall between the two and can therefore be forecasted within a reasonable estimate of what to expect overall.
Can debt settlement stop the creditors from calling me at home and at work?
Creditor calls will continue. This is typically the most effective way for creditors to get you to begin sending them payments once again. These calls normally occur between 30-150 days and then subside. Mesa Rock’s experienced staff will guide you with appropriate suggestions and strategies through this difficult time.

RESPONSES

How does the creditor know Mesa Rock Financial really represents me?
The client will provide Mesa Rock Financial with sufficient confidential information to identify and authenticate the client to the creditor in a manner providing the creditor a level of confidence that Mesa Rock Financial has established an agency relationship with the client.
Are my accounts handled individually or in some mass process?
Mesa Rock Financial processes each client account individually. However, Mesa Rock Financial may establish with certain creditors specific periods to negotiate several accounts in a cooperative effort to afford the creditor more favorable efficiency of its resources in a manner that does not adversely affect the client.
Will it help to inform my creditors of the cause for my financial condition?
If the client wishes Mesa Rock Financial to inform creditors of the cause for their financial condition, Mesa Rock will review the cause and suggest to avoid the disclosure or to include it in an appropriate manner. In general, there are very few causes that creditors have not heard numerous times before.
How will I know what my creditors offer or responses are?
Mesa Rock Financial will convey offers, responses to offers and acceptances between the client and the client’s creditors until a settlement agreement is reached.


 

DISCLAIMER: As with any financial venture, there are risks involved. Mesa Rock Financial Services does not guarantee any specific result. Mesa Rock Financial Services cannot compel creditors to negotiate in good faith but will apply its best efforts to negotiate all accounts placed in our program. Mesa Rock Financial Services does not control the actions creditors or third party collectors may take when attempting to collect on past due accounts; which may include phone harassment and litigation. Past performance is no indicator of future outcomes, and individual results may vary.

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